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Cancellation & Substitution Policy
1. Ticket refunds
Tickets can be refunded up to 30 days before the event. Refund requests must be submitted in writing. After this deadline, tickets are non-refundable.
2. Delegate substitution
If you can no longer attend, you may transfer your ticket to another person up to 5 business days before the event at no additional cost. All substitution requests must be submitted in writing.
3. Programme adjustments
The organiser reserves the right to make changes to the programme, speakers or schedule if necessary.
